ABSTRACT
BACKGROUND: The Coronavirus disease 2019 (COVID-1 9) pandemic's impact on essential health services is of great concern. The most important step in managing any patient with chronic disease is compliance with follow-up visits.AIM: This study aims to assess healthcare services during the period of the COVID-1 9 pandemic lockdown regarding chronic patient visits and care, as well as to assess patient satisfaction with the provision of healthcare services during the lockdown period.METHODS: A cross-sectional study was performed at Cairo University Specialized Children Hospital, Egypt, through an interview questionnaire with the caregivers of chronic patients about the health care services throughout the COVID-19 pandemic from December 2020 to July 2021.RESULTS: More than 60% were satisfied with the healthcare service provision during the COVI D-1 9 pandemic lockdown. Satisfaction toward medical sub-specialties was significantly higher than that of surgical ones. Patients who attended for follow-up m arkedly decreased during the lockdown.CONCLUSION: During the COVI D-1 9 pandemic, healthcare service provision was negatively affected. Follow-up of chronic patients and continued medical care were challenging points.